Kellyville Pets is a registered 'Covid Safe' business. We are taking all necessary steps to ensure the safety of our customers (and their pets), our suppliers and our staff. These steps include (but are not limited to):
- All customers must keep a distance of at least 1.5m from Santa, the photographer, Kellyville Pets staff, and other customers at all times.
- All packages must be paid in full (in advance) to secure your booking. We will not accept payment upon arrival.
- All customers must sanitise their hands prior to entering the store.
- Customers will only be permitted to access the waiting area 5 minutes prior to their scheduled session. If you arrive early, we recommend waiting in your car.
- A maximum of 10 people will be permitted per booking.
- There will be no photo selection here at Kellyville Pets. All customers will receive an email shortly after their photos are taken, with access to a digital photo library. Please note, it may take up to 72 hours for the email to arrive in your inbox.
- All customers, therefore, agree to accept their final photos, regardless of the final output. No re-shoots or refunds will be available for customers who are unhappy with their photos.
- No prints will be available on the day. All printed photos will be posted to the address stipulated in the booking or can be arranged for collection from our store.
- Due to circumstances outside of our control, we may have to cancel Santa Photos at any time, with no prior notice. All customers who have paid but have not yet had their photos taken will be refunded in full.
You can read more about our Covid Safety Plan here
Unfortunately not. If restrictions do ease, we will let you know but as it stands, no customers will be allowed on the couch with Santa.
The current restrictions do not require customers to wear masks. We will let you know if anything changes before your session.
As a general rule, 4 pets are manageable within a 5 minute booking. If you have any concerns, please give us a call on (02) 9629 3282
We have a special session set-up for 'No Dogs' dogs. Please ensure that all aggressive dogs are muzzled at all times.
We have a special session set-up for 'No Dogs' dogs. Please ensure that all aggressive dogs are muzzled at all times.
All Santa Photo sessions will take place upstairs in our training room. We are unable to take any photos downstairs.
Yes, all packages must be purchased online (in full) to secure your booking.
We have three packages available:
1. Pet Santa Photos | $79.95
2. VIP | $149.95
3. 'Caution Dog' Photos | $79.95
1. Pet Santa Photos | Single Session | $79.95 (Includes $5 AWL Donation)
This Package Includes:
- 5 minute session with Santa.
- Unlimited* high-resolution digital downloads.
2. Pet Santa Photos | VIP Session | $149.95 (Includes $5 AWL Donation)
- 15 minutes with Santa.
- Unlimited* high-resolution digital downloads.
3. Pet Santa Photo Session - "Caution: No Dogs" Dog | $79.95 (includes $5 AWL Donation)
- 5 minute session with Santa.
- Unlimited* high-resolution digital downloads.
Please note: There is a maximum of 10 people per booking.
Printed photos and accessories will be available for purchase after your photos have been taken.
* We will send you an email that will give you full access to all photos taken during your session. Please note, these packages don't include any prints.
No walk-ins will be allowed this year. All packages must be purchased online (in full) to secure your booking.
Depending on demand, we may open up more dates in December. Keep an eye on our website and Social Media channels for more information.
Printed photos will be available for purchase after each session. These can be ordered through your online digital gallery and can be picked up in-store or delivered to your nominated address.
Unfortunately not. Printed photos will take up to 5 business days to produce. Once they are printed, you are welcome to to come pick them up from our store, or we can arrange for them to be delivered to you.
Accessories will be available for purchase after each session. These can be ordered through your online digital gallery and can be picked up in-store or delivered to your nominated address.
All cancellations must be made at least 24 hours prior to the scheduled commencement of the booking to be eligible for a refund. If you wish to reschedule, you will be required to cancel and then re-book a new session.
There will be no photo selection here at Kellyville Pets. All customers will receive an email shortly after their photos are taken, with access to a digital photo library.
All customers, therefore, agree to accept their final photos, regardless of the final output. No re-shoots or refunds will be available for customers who are unhappy with their photos.
