Support and policies offered with our pets
At Kellyville Pets, we take pride in offering a wide range of professional services designed to meet the diverse needs of pets and their owners.
From practical care solutions to expert advice and support, our team is here to help you provide the very best for your beloved companions. Whether it’s ensuring their health, comfort, or safety, our services are tailored to make pet ownership both rewarding and stress-free. With something for every pet, Kellyville Pets is your one-stop destination for comprehensive care and expertise.
Free desexing
Ensuring responsible pet parenting from the start.
3-year extended health guarantee
If your vet identifies a genetic disorder, we offer a refund.*
Microchipping
Providing lifetime traceability and security for your pet.
Lifetime rehoming policy
Ensuring your pet always finds a loving home, no matter the circumstances.
7-day cooling off period
Giving you time to ensure the fit is right for your family.
4-week introductory pet insurance
Protecting your pet from unexpected expenses in the early days.
Up-to-date parasite prevention
Keeping your pet healthy and safe from common pests.
In-store Pet School offer
Helping you and your pet learn and grow together.
Enrolment in our online Masterclass
Access to expert guidance from the comfort of your own home.
Free health check
Ensuring your pet starts off on the right paw.
Pet Lovers Plus membership
Enjoy discounts and special benefits as a valued member.
Staff support and follow-up at home
Our team is here to help you navigate the joys and challenges of pet parenting.
Free desexing
Ensuring responsible pet parenting from the start.
3-year extended health guarantee
If your vet identifies a genetic disorder, we offer a refund.*
Microchipping
Providing lifetime traceability and security for your pet.
Lifetime rehoming policy
Ensuring your pet always finds a loving home, no matter the circumstances.
7-day cooling off period
Giving you time to ensure the fit is right for your family.
Up-to-date parasite prevention
Keeping your pet healthy and safe from common pests.
Free health check
Ensuring your pet starts off on the right paw.
Pet Lovers Plus membership
Enjoy discounts and special benefits as a valued member.
Staff support
Our team is here to help you navigate the joys and challenges of pet parenting.
Lifetime rehoming policy
Ensuring your pet always finds a loving home, no matter the circumstances.
7-day cooling off period
Giving you time to ensure the fit is right for your family.
14-day health guarantee
Peace of mind knowing your pet is healthy and happy.
Enrolment in our online Masterclass
Access to expert guidance from the comfort of your own home.
Pet Lovers Plus membership
Enjoy discounts and special benefits as a valued member.
Staff support and follow-up at home
Our team is here to help you navigate the joys and challenges of pet parenting.
Lifetime rehoming policy
Ensuring your pet always finds a loving home, no matter the circumstances.
14-day health guarantee
Peace of mind knowing your pet is healthy and happy.
90-day extended health guarantee
If your bird is examined by a vet within the first 48 hours, we will extend the health guarantee to 90 days.
Up-to-date parasite prevention
Keeping your pet healthy and safe from common pests.
In-store Pet School offer
Helping you and your pet learn and grow together.
Pet Lovers Plus membership
Enjoy discounts and special benefits as a valued member.
Staff support and follow-up at home
Our team is here to help you navigate the joys and challenges of pet parenting.
Lifetime rehoming policy
Ensuring your pet always finds a loving home, no matter the circumstances.
7-day cooling off period
Giving you time to ensure the fit is right for your family.
14-day health guarantee
Peace of mind knowing your pet is healthy and happy.
Up-to-date parasite prevention
Keeping your pet healthy and safe from common pests (rabbits will receive a vaccination voucher if not vaccinated).
Pet Lovers Plus membership
Enjoy discounts and special benefits as a valued member.
Staff support
Our team is here to help you navigate the joys and challenges of pet parenting.
7-day health guarantee
Peace of mind knowing your fish is healthy and happy.
Pet Lovers Plus membership
Enjoy discounts and special benefits as a valued member.
Staff support
Our team is here to help you navigate the joys and challenges of pet parenting.
Lifetime rehoming policy
We understand that life can sometimes take unexpected turns, and circumstances may change, leading you to consider rehoming your beloved puppy or dog.
At Kellyville Pets, we're committed to ensuring that every furry friend finds a loving forever home. That's why we offer our Rehoming Policy for pets from our store — a compassionate solution designed to support both you and your pet during this transition
Animal welfare policy
Industry leading standards of animal welfare have remained a core pillar of Kellyville Pets from the very beginning.
We are a committed team of devoted pet parents, animal welfare advocates and industry professionals, who strive to make the world a better place by sharing our love for animals far and wide. We take animal welfare very seriously.