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Lifetime Support

At Kellyville Pets, we offer a range of inclusions and policies designed to provide you with peace of mind and assistance when you need it most. Here’s what you can expect when you bring your new furry friend home:

Free desexing

Ensuring responsible pet ownership from the start.

3-Year Extended Health Guarantee

If your vet identifies a genetic disorder, we offer a refund*.


Providing lifetime traceability and security for your pet.

Lifetime Rehoming Policy

Ensuring your pet always finds a loving home, no matter the circumstances.

7-Day Cooling Off Period

Giving you time to ensure the fit is right for your family.

14-Day Health Guarantee

Peace of mind knowing your pet is healthy and happy.^

4-Week Introductory Pet Insurance

Protecting your pet from unexpected expenses in the early days.

Up-to-Date Parasite Prevention

Keeping your pet healthy and safe from common pests.

In-Store Pet School Offer

Helping you and your pet learn and grow together.

Enrollment in Our Online Puppy Masterclass

Access to expert guidance from the comfort of your own home.

Free Health Check

Ensuring your pet starts off on the right paw.

Pet Lovers Platinum Club Membership

Enjoy discounts and special benefits as a valued member.

Staff Support and Follow-Up at Home

Our team is here to help you navigate the joys and challenges of pet ownership.


With these inclusions and policies, you can rest assured that you and your new companion will receive the support and care you deserve from day one. Because at Kellyville Pets, we're committed to helping you create a lifetime of cherished memories with your furry family member.

If you have any questions or concerns, don’t hesistate to call us and speak to one of our staff in our puppy department.
Our direct line is 02 8834 0308

*If a veterinarian discovers your pet has a genetic disorder that was present at the time of purchase which will become debilitating and reduce the quality of life for the pet or significantly reduce your pets life expectancy, Kellyville Pets will refund up to the purchase price of the pet.^Covers the cost of any illness that is present at the time of adoption.