Got questions or concerns about your pet, put in a call with our expert Per Support team. Call 02 9629 3282 or send us a message.

We love hearing from you. We do! Whether it's positive, or it's criticism, or it's just to tell us you entered your postal address incorrectly: every message helps us be better and do pet-cellent work.

Email hello@kellyvillepets.com.au 

Ph: 02 9629 3282

Email marketing@kellyvillepets.com.au

We might have already read your mind. FAQ link

We are committed to protecting any personal information about you that we hold. This is our privacy policy. It sets out how we generally manage your personal information and safeguard your privacy.

Personal information is information that identifies you or could identify you. During your dealings with us, we may collect personal information such as:

1. Your name, address and contact details
2. Your interests in our products, services or events
3. Information about your dealings with us or anyone else
4. Any other information which we may need to promote our goods or services.

If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this, our privacy policy.

We may collect personal information from you when you use our website. This information may be collected when you tell us about yourself, for example, by subscribing to us, completing an online form, entering details about our products or services, accepting an invitation from us or when you send us an email.

When you visit any website, it may store information on your browser, mostly in the form of cookies. Cookies are small pieces of data sent from a website and saved on your browser or device. They can be placed by us (Kellyville Pets or “first party” cookies) or by other companies (third party cookies).

The information we collect might be about you, your preferences or your device, and is mostly used to make the site work as you expect it to. It doesn't usually directly identify you, but it can give you a more personalised web experience. We allow some of our carefully chosen partners, like Google or Facebook, to place cookies on our site. This helps us understand how our visitors (you! Hey fellow Pet Lover!) use the website so we can improve your experience. Find out more and edit your cookie preferences here.

We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events, or other products or services that may interest you.

We may also use your personal information to provide you with information about other services offered by third parties which we think you may find interesting. If you would prefer not to receive this information, please contact us.

We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.

The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalisation of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. 

We take reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form.

Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.

You may request access at any time to personal information we hold about you by emailing us. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.

By subscribing to Kellyville Pets text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialling system or other technology. Message frequency is recurring.

Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

At Kellyville Pets, we aim to ensure that you and your pet are completely satisfied with your purchase. If something isn’t quite right, we’re here to help. You may return any purchase that is unused, in original packaging and in a re-sellable condition, within 14 days of its delivery to you or purchase. 

If you have received your items and have not yet opened or used them, you are eligible for a return or an exchange. To qualify for a return or exchange, the product(s) must remain unopened and in its original packaging.

To initiate a return, please request it within 14 days of delivery. If you meet these conditions and wish to return your item(s), please log into our return portal https://return.auspost.com.au/KELLYVILLE_PETS  where you can enter your details and arrange a return.

Please note that shipping the item back to our store will be at the customer’s expense. Once your return is received, we will notify you via email. After inspection, if the item is unused and in brand-new condition, we will process your refund to the original payment method. If you prefer to set up an exchange instead, let us know at hello@kellyvillepets.com.au.

Please allow up to 10 business days for your refund to appear on your statement. If you do not see your approved refund after this period, please contact us.

As long as the item is still in perfect condition, yes. Qualifying for a refund will be subject to Kellyville Pets upon the items return. We would recommend checking with our friendly team prior to returning to ensure a refund or exchange can be processed. 

Yes, you can! Returns can be requested within 14 days of the delivery date. Products must be unopened for a return or a refund. Covers, blankets and linings must be unused to be eligible for a return. We often accept returns of muzzles, harnesses, leads and collars if they do not fit the dog.

As long as the item is still in perfect condition and the packaging is returned with the product, we accept it. If you satisfy these conditions and wish to return your item(s), you can visit our Kellyville Pets store at 1-15 Millcroft Way 2155 to return your items.

We have a diverse range of products available here at Kellyville Pets, from tiny puppy collars to 300L glass aquariums, luscious plush beds to frozen pet foods. Therefore we need to utilise a range of shipping options and couriers to ensure your order makes it to you as quickly and as safely as possible. We also want to be able to offer competitive shipping rates whenever we can. 

For these reasons, you may find a number of shipping options at the checkout. Check out the FAQs to answer any queries about our shipping!

Some boring but important legal stuff.

This website is operated by Petopia Pty XXX

1-15 Millcroft Way, 
Beaumont Hills,
NSW 2155

Your use of this website means that you have agreed to the following terms of use. Please note we may change these terms of use at any time, without telling you. If we make a change, the next time you use this website will mean you agree to the amended terms of use.

We are proud of what we have achieved and the reputation we have, so we’ll do our best to prevent any delays or interruptions to the website, but we cannot promise that the website will be available at all times. We may stop the operation of part of the website or all of it, at any time and without telling you. However, we will not be responsible for any loss, cost, damage or liability that may arise as a result. We try to make sure the content on the website is accurate, but we do not guarantee this. The content is also general in nature and does not constitute advice in any way.

You must not:

1. Use the website for anything that breaks the law or infringes someone else’s rights;
2. Post or send any material via the website which harms anyone else or use the website to send unsolicited messages; and
3. In any way tamper with the website or transmit any viruses via the website.

You must:

1. Clean your dog bowl daily.
2. Always.

The content and design of this website is all subject to copyright, which we reserve and own (or use under licence from someone else). Your browser (by its usual operation) may make a temporary copy of the website, and that’s fine by us. Also, to the extent we allow you to share parts of this website via social media, please feel free to do so.

Other than that, you must not copy, adapt, store, transmit, print, display, perform, publish or create derivative works from any part of this website; or commercialise any information, products or services on this website. If you wish to do any of these things, you must get our written permission first.

This website may contain links to other websites which we do not control, so we’re not responsible for the content of those websites. Although we would typically approve of the content contained in those links, we do not endorse, provide any warranty or take any responsibility for any aspect of those websites or their content. Those links are provided for convenience only and may not remain current and you use them entirely at your own risk.

When you accept these terms and conditions we will automatically subscribe your email address to the Kellyville Pets member newsletter. This keeps you updated with new features, offers, promotions and partnerships. You can unsubscribe from this at any time.

When you accept these terms and conditions we will automatically subscribe your phone number to the Kellyville Pets member texts. This keeps you updated with new features, offers, promotions and partnerships. You can unsubscribe from this at any time.

Clever peanuts who sign up to receive Kellyville Pets emails via the discount pop-up will be treated to a percentage off their next order. (Also: Really good emails.)

Customers will be emailed a very special promo code to claim the percentage off their first purchase. This offer is limited to a single-use 15% off code per email address and cannot be used in conjunction with any other discount.

15% off cannot be applied to product subscription orders. Minimum spend A$50. Excluding e-Gift Cards, livestock, clearance and kit items. Valid for 30 days and not a nanosecond longer. Offer available for first-time subscribers only.

Opt to receive a regular supply of your Kellyville Pets favourites by checking the ‘Subscribe’ box before adding to cart. Products will automatically be delivered at the election of the customer (that’s you! Choose wisely!).

Each payment is automatically billed to the customer’s credit card or PayPal prior to the delivery of relevant products. Please note that Afterpay payment methods are not supported for product subscriptions. Subscriptions can be modified or cancelled at any time; no minimum participation period. Subscribe and you will receive a free peach scrunchie with your first order, after clicking ‘add to cart’ when prompted. 

The Pet Lovers Club, Kellyville Pets loyalty program is offered by Petopia Pty Ltd. to customers making purchases and to potential customers of Kellyville Pets. Petopia Pty Ltd. will extend certain perks and privileges as described in more detail in the Pet Lovers Club terms of use. 

This website uses Geolocation scripts to determine the country you’re browsing from to provide a more customised experience. Your Geolocation data is not stored by our website.

We rely on you to comply with these terms of use, so if we suffer loss or damage or incur any costs because you breach these terms, you agree to indemnify us for those losses, damages and costs. You also indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of your use of the website.

All material on the website is provided to you without warranties of any kind, including warranties of merchantability and fitness for purpose. We do not warrant that the website or the website server are free of viruses or any other harmful components.

To the extent allowed by law, we exclude all liability to any person for loss or damage of any kind arising from or relating to the use of this website or the materials on this website. Where any law implies a warranty into these terms of use which may not be excluded, then to the extent the law allows us, our liability for breach of the warranty will, at our option, be limited to the supply of the goods or services again or (where applicable) repaired or replaced; or paying the cost of having them supplied again, repaired or replaced.

These terms of use are governed by New South Wales law and if there’s a dispute concerning these terms of use, the courts in New South Wales will determine the outcome.

If you have any questions relating to these terms of use, please contact us by emailing hello@kellyvillepets.com.au

Promotional Codes
At checkout, only one promotional code can be used per transaction. They cannot be used in conjunction with any other offer, discount code, or Monopoly game.

Free GWP With Selected Products
Receive a free item of merch with your Kellyville Pets order, when adding some products to your cart. Any free item of merch is predetermined, non negotiable, and utterly useful. 

This promotion may be revoked, suspended, or terminated at any time. This promotion is not transferable or valid on previous purchases made. Only while stocks last.