Frequently Asked Questions

Why are your puppies more expensive than other sellers?

Our pricing reflects the full cost of ethical breeding, comprehensive health checks, vaccinations, microchipping, free desexing, introductory insurance, a 3-year genetic guarantee, Puppy Masterclass enrolment, and lifetime rehoming support. You're paying for the entire ecosystem of care — not just the puppy.

What exactly is included in the price?

Every puppy includes ethical breeding standards, a 3-year genetic guarantee, free desexing, 4 weeks introductory insurance, a free health check, 14-day health guarantee, information pack, staff support, 7-day cooling off period, microchipping, vaccinations, parasite prevention, Puppy Masterclass, and lifetime rehoming support.

Can I visit my puppy before purchasing?

Absolutely. We encourage you to visit our store and meet our team. Our staff are trained to help match you with the right puppy for your family and lifestyle.

Do you ship puppies?

We do not ship puppies. We believe in meeting families in person and ensuring each puppy is going to the right home. Pickup is arranged directly from our store.

What if I live in regional NSW?

We welcome families from across NSW. While pickup is from our store, our team can help coordinate timing and provide guidance to make the process as smooth as possible.

What support do I get after purchase?

You receive lifetime support including expert guidance, rehoming assistance if ever needed, Puppy Masterclass access, and ongoing staff availability for questions and advice.

How do I know which breed suits me?

Our experienced staff help match you based on your lifestyle, home environment, experience with dogs, and preferences. We prioritise the right match over a quick sale.

Joint Care for Dogs

Joint Care for Dogs

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Frequently Asked Questions

Joint Care for Dogs

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Joint Care for Dogs

Available Courses

Dedicated to pets, devoted to you.