Your pet's whole life, not just the day you take them home.
We're open seven days a week, and we're happy to answer questions about your pet at any stage of their life — the first fortnight, the tricky teenage months, a diet change at seven, or the quieter senior years. We've been here for more than 40 years, and we plan on being here for the whole of your pet's life too.
- 40+ years, same family
- Species specialists in store
- Lifetime rehoming support
- Pet Lovers Plus on every pet
Independent, family-run and local since 1983.
A pet is a relationship, not a transaction.
Everything we do comes back to one idea: match the right pet with the right person, then stand behind that match for the animal's whole life. A dog might be with you for fifteen years, a cockatoo for fifty, a turtle longer than that. That's not a sale - that's a relationship, and we treat it like one.
It's why we ask a lot of questions before you take an animal home, why our advice keeps coming long after you've paid, and why we'll always take a call about a pet we sold you, no matter how many years ago it was.
Bring us your questions, at any stage of their life.
Settling-in problems in week one. A puppy who's forgotten every rule at eight months. A cat who's gone off their food. Water that won't hold its parameters. A senior dog who needs a softer diet and a warmer bed.
You don't need an appointment, a receipt, or to have bought the pet from us. Walk in any day of the week and talk to someone who actually keeps the species you're asking about.
Buy a pet from us and you join our top tier.
Every pet purchase puts you into Pet Lovers Plus automatically, in accordance with our loyalty terms - ongoing member pricing and double points on food, bedding, enrichment and everything else your pet needs for the rest of their life.
Points work the same online and in store, so the support keeps paying you back long after the day you brought them home.
If life changes, call us before you panic.
Circumstances shift - a move, an illness, a new baby, an allergy nobody saw coming. If you can no longer care for a pet you bought from us, get in touch at any point in that animal's life and we'll work through it with you.
Sometimes that's practical advice that keeps the pet with you. Sometimes it's helping find a suitable new home, or referring you to a rehoming partner who specialises in that species. Whatever the path, the animal's welfare drives the decision.
This is welfare support rather than a refund, and there's no time limit and no expiry on it. Please contact us before making arrangements elsewhere so we can help properly.
Required for some animals. We apply it to all of them.
Lifetime rehoming support is a requirement for certain animals under the standards and guidelines we work to, including the NSW Animal Welfare Code of Practice — Animals in Pet Shops, the PIAA Pet Industry Standards & Guidelines, and the conditions of the NSW Animal Dealer (live reptile) licence we hold.
We don't limit it to the animals where it's compulsory. Every pet we sell is covered, for life. You'll find the rehoming commitment written into each species' guarantees, and more on the standards we work to at Our Standards.
Where rehoming sits in your pet's guarantees
Each species has its own guarantees page. The rehoming commitment is written into every one of them.
How lifetime support actually works.
The practical answers people ask us for most often.
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Do I need a receipt to get help?
For general advice, no - walk in and ask. For anything tied to a guarantee or rehoming a pet you bought from us, proof of purchase helps, but we keep records too, so start with a phone call and we'll find you.
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Is there a time limit on lifetime support?
No. Advice and rehoming support run for the life of your pet, whether that's two years from now or twenty. The guarantee periods are the only time-limited part, and those are set out on each species' guarantees page.
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Will you take the pet back yourselves?
Sometimes, depending on the animal, its health and what's genuinely best for it. Other times the right outcome is a specialist rescue or a private home we help you find. We assess each situation on welfare grounds and talk you through the options honestly.
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Does any of this cost anything?
Advice is free, always. Rehoming support is free. Where a guarantee involves a refund, exchange or partial refund, the terms are on the relevant guarantees page.
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What if I didn't buy my pet from you?
You're still welcome. Advice, product help and setup checks are open to everyone, seven days a week. Guarantees and rehoming support apply to animals purchased from us.
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Am I automatically in Pet Lovers Plus?
Yes - buying a pet from us places you in the Pet Lovers Plus tier, in accordance with our loyalty terms. Full details, including how points are earned and used, are on the loyalty program page.
Come in and say hello.
Seven days a week, our species specialists are on the floor - whether you're choosing a pet, solving a problem, or just after a second opinion.
- Monday 9:00am – 6:00pm
- Tuesday (Today) 9:00am – 6:00pm
- Wednesday 9:00am – 6:00pm
- Thursday 9:00am – 6:00pm
- Friday 9:00am – 6:00pm
- Saturday 9:00am – 5:00pm
- Sunday 9:00am – 5:00pm
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