Opening hours

9:00am to 5:00pm
Monday, Tuesday, Wednesday, Friday,
Saturday and Sunday

9:00am to 8:00pm
Thursday

Closed
New Year's Day, Good Friday, Easter
Sunday and Christmas Day

Yes, we provide convenient parking right in front of the store for easy access.

Yes: 

• Birds are to be kept in their carrier or on a harness
• All dogs and cats must be on a leash
• Dogs are not allowed in the bird room
• Any pets with anxiety or potential aggression must wear a muzzle
• Reptiles are to be kept at home unless they are here for re-homing purposes
• All animals being brought into the store for rehoming purposes must have prior approval first with a designated drop off time organised first. 

Great idea

We always recommend if you're here for socialisation of an especially anxious pooch 15-20 minutes is all they need before it can become too much.

Yes, we do!

Gift cards can be purchased both in-store and online, making them the perfect present for any pet lover. They’re available in various amounts and can be used across all our products and services.

Yes, our store, including the toilets and entire shop floor where products and pets are located, is wheelchair accessible. However, please note that our training room, where we host training sessions, workshops, some school holiday events, and Santa Pet Photos, is only accessible via stairs. If you have any specific needs, our team is happy to assist in ensuring you have a comfortable and enjoyable visit.

Choosing the right pet is an exciting journey, and we're here to help! Our expert team will work with you to understand your lifestyle, home environment, and preferences to recommend a pet that’s the perfect fit. You can also use our "Kupid" pet matching service, launching soon, to guide you in finding your ideal companion.

Bringing a new pet home is a special moment, and preparation is key. We recommend setting up a safe and comfortable space for your pet, gathering essentials like bedding, food, toys, and cleaning supplies, and learning about their specific care needs. Our team can guide you through every step, and we also offer starter kits for various pets to make it even easier.

Yes, we do!

We offer comprehensive pet care guides and starter kits tailored to different types of pets. These resources include everything you need to give your new friend the best start in their new home. Visit us in-store or check out our website for more details.

At Kellyville Pets, we want every pet and family to thrive together. If a pet isn’t the right fit, we offer rehoming options as part of our commitment to their welfare. Please contact us to discuss your situation, and we’ll work with you to find the best solution for your pet and your family.

Yes, we do.

Our "Pet for Life" policy includes a cooling-off period to ensure you have the time to feel confident in your decision. If you have any concerns, our team is here to support you in finding the right path forward.

1. Where do your pets come from?

At Kellyville Pets, we are committed to the highest standards of animal welfare. Our pets come from trusted, ethical breeders and suppliers who share our values, and we exceed all legislative and welfare standards. For those considering adoption, we also work with local rescue organisations to find loving homes for animals in need.

2. Do you work with rescue organisations?

Yes, we proudly partner with rescue groups like the Animal Welfare League, Greyhounds as Pets, RSPCA, and others. Through these collaborations, we help raise funds and connect rescue pets with their forever families and support adoption as a wonderful option for many pet parents.

3. What is your Pet for Life policy?

Our "Pet for Life" policy is a promise to prioritise the well-being of every pet. It includes:

• Encouraging adoption when appropriate.
• Helping customers find a pet that fits their lifestyle.
• Exceeding animal welfare compliance standards.
• Providing health guarantees, cooling-off periods, and rehoming support to ensure pets are cared for no matter what.

4. Are your pets health-checked before purchase?

Absolutely. Every pet at Kellyville Pets undergoes thorough health checks by experienced professionals to ensure they are happy and healthy before joining their new family. We also provide health guarantees for added peace of mind.

5. Do you offer rehoming services?

Yes, we do. If circumstances change and you can no longer care for your pet, we offer rehoming support as part of our commitment to animal welfare. Our team will work to find a loving, suitable home for your pet.

Yes, we stock a wide range of products for pets of all kinds, from cats and dogs to birds, reptiles, fish, and small animals. Whether you’re looking for food, toys, or accessories, we’ve got you covered!

We match genuine advertised prices of leading Australian in-store pet retailers.

Simply present proof of the competitor’s advertised price for the identical product, from a bricks and mortar store within a 25km radius, at the time of purchase.

Once your price match request is verified and the competitor’s product is confirmed as being in stock and available for immediate sale, we will happily match the price or refund the difference to you.

• Products with pricing set significantly lower than the recommended retail price or market value.
•  Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
•  Pricing with included delivery or installation.
•  Clearance or display products.
•  Pricing errors.
•  No price matching will be available for transactions that are being paid with Afterpay in-store.

Absolutely!

If a product you’re looking for is temporarily out of stock, our team will be happy to assist in placing a special order for you..

We offer a range of services, including in-store and online pet training through our Pet School, our partner vet Sydney Animal Hospital Kellyville is on-site located next door for consultations, and a DIY dog wash station. Stay tuned as we expand our offerings to meet your needs!

See our services

Pet School is our signature education program designed to help pet parents build confidence and knowledge about caring for their pets. You can sign up online or in-store to access workshops and training tailored to your pet's needs.

Yes, we regularly host workshops and training sessions on various topics, from puppy training to reptile care. Keep an eye on our website and social media for upcoming events!

View our Pet School

Absolutely!

Our experts are available for one-on-one appointments to provide tailored advice and guidance for your pet care needs. Visit us in-store or contact us to schedule your session.

Yes, we do! Our loyalty program rewards you for shopping with us. Sign up in-store or online to enjoy exclusive benefits, including points on purchases, special offers, and more.

We regularly run promotions and sales across various product categories. Visit our website or stop by the store to see our latest deals and special offers!

Once you place your order, all items that are in stock are dispatched within 1 to 2 business days. Any order placed over the weekend will be processed the following Monday or if Monday is a holiday, the next business day. Please note, we try our best to get deliveries out as soon as possible, however, delays can occur during busy periods.

Once shipped, generally our products take 3-5 business days to arrive. Please note, regional and rural destinations may take longer.

Flat Rate Shipping and Parcel Post is generally 3-5 business days Australia-wide. Express Post is 1-3 business days. On Demand (Delivery Tonight or Next Business Day Delivery) will arrive between 6pm and 10pm on the day the parcel leaves us.

Please visit our free shipping page to see our inclusions. 

https://www.kellyvillepets.com.au/pages/free-shipping-conditions

We currently ship within Australia only. However, we’re exploring options to expand our shipping destinations in the future. If you're outside Australia, we recommend reaching out to us for guidance.

We use Australia Post for most of our products. Larger products are click and collect only or arranged via special delivery service are sent with a courier service. Please reach out to our friendly team to check if we can deliver a larger item to your postcode.

Once your order has been dispatched, you will receive tracking information with a tracking link that you can follow via email.

Yes we can! All items sent with Australia Post can be shipped to a PO Box. However, our larger items, like our large beds etc. are sent with a courier service as well as our On Demand service selected at checkout cannot be delivered to a PO Box. 

Kellyville Pets will not be responsible for any missing packages, provided we have proof of delivery to the correct address. All of our deliveries are carried out with a proof of delivery photo. If you believe your order has been delivered to the incorrect address, please get in touch with our friendly team, and we will help you right away.

We ship from our warehouse in North West Sydney, Australia.

Pick up from our store can be arranged by selecting ‘click and collect’. If there are any issues with selecting this option, please email us before your order has shipped, and we can arrange for your order to be picked up.

Want to shop in person? Definitely, it’s where it all began with over an acre to explore. Come visit us at Australia’s most iconic pet destination at:

 1-15 Millcroft Way, Beaumont Hills NSW 2155

Absolutely, if you want to change to express shipping or same day delivery, please get in touch with our customer service team to process the delivery upgrade. 

Yes, we sure do!

It’s where it all began with over an acre to explore and pet friendly. Come visit us at Australia’s most iconic pet destination at:

 1-15 Millcroft Way, Beaumont Hills NSW 2155

If you have received your items and have not yet opened or used them, you are eligible for a return or an exchange. To qualify for a return or exchange, the product(s) must remain unopened and in its original packaging.

To initiate a return, please request it within 14 days of delivery. If you meet these conditions and wish to return your item(s), please log into our return portal https://return.auspost.com.au/KELLYVILLE_PETS  where you can enter your details and arrange a return.

Please note that shipping the item back to our store will be at the customer’s expense. Once your return is received, we will notify you via email. After inspection, if the item is unused and in brand-new condition, we will process your refund to the original payment method. If you prefer to set up an exchange instead, let us know at hello@kellyvillepets.com.au.

Please allow up to 10 business days for your refund to appear on your statement. If you do not see your approved refund after this period, please contact us.

As long as the item is still in perfect condition, yes.

Qualifying for a refund will be subject to Kellyville Pets upon the items return. We would recommend checking with our friendly team prior to returning to ensure a refund or exchange can be processed. 

Yes, you can!

Returns can be requested within 14 days of the delivery date. Products must be unopened for a return or a refund. Covers, blankets and linings must be unused to be eligible for a return. We often accept returns of muzzles, harnesses, leads and collars if they do not fit the dog. As long as the item is still in perfect condition and the packaging is returned with the product, we accept it. If you satisfy these conditions and wish to return your item(s), you can visit our Kellyville Pets store at 1-15 Millcroft Way 2155 to return your items.

Unfortunately, we are unable to apply any discounts or sales to orders that were made before the start of the promotion.

You can call us on 02 9629 3282 or email us at hello@kellyvillepets.com.au.

Our customer service team is available from 9:00AM - 5:00PM Monday to Saturday AEDT. 

All enquiries will be responded to within 1-2 business days. 

Yes, we are an Australian based business in North West Sydney, owned by the Grima family for over 40 years.

We are always looking for collabs, so if you think your business or pet has what it takes, email us on marketing@kellyvillepets.com.au, and we will send you a collab form!

You can use any of the following payment methods to pay for your order: Visa, Mastercard, American Express, PayPal (All PayPal services are available including Pay-in-4), Afterpay, Shop Pay and Google Pay.

Yes, we do! A minimum purchase of $100 is required for the use of Afterpay.