Our aim is to process orders as quickly as possible and most order will leave our warehouse within 24hrs. Orders placed on the weekend or Public Holidays will be dispatched the next available business day. In the unfortunate circumstance where an item is sold out, we will advise you promptly of the expected arrival date or you can consider an alternative item. Shipping is calculated once you have entered your suburb, state and postcode. We are currently unable to ship some large and bulky items, we do however offer in store pickup for these items.
You will receive a confirmation email once your order has been received and another one with tracking information once your order has been shipped.
We ship Australia wide from $7.99. Our shipping rates are calculated by cubic weight and some items are available for pickup in store only due to their weight and/or size.
Please note that we deliver using Australia Post and independent couriers which may require signature on delivery. If you are happy to have the courier leave your parcel, please advise of this in the checkout notes otherwise if you aren't home to receive your delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it.
We are also happy to deliver to PO Boxes and Parcel Lockers.
Free shipping is available in selected Metropolitan areas, in accordance with the following conditions:
- Sydney Metro: Free Shipping available on orders over $49 and under 44kgs. Excludes tanks and cabinets.
- Melbourne Metro: Free Shipping available on orders over $49 and under 44kgs. Excludes tanks and cabinets.
- Brisbane Metro: Free Shipping available on orders over $99 and under 22kgs. Excludes tanks and cabinets.
- Adelaide Metro: Free Shipping available on orders over $99 and under 44kgs. Excludes tanks and cabinets.
- Perth Metro: Free Shipping available on orders over $99 and under 44kgs. Excludes tanks and cabinets.
- Hobart Metro: Free Shipping available on orders over $99 and under 44kgs. Excludes tanks and cabinets.
- Canberra Metro: Free Shipping available on orders over $99 and under 44kgs. Excludes tanks and cabinets.
When will my items arrive?
90% of our items arrive the day after leaving our store (if you're in Sydney). Delivery to some Rural and non Metro areas will take longer but our tracking software allows you to see exactly where your parcel is at all times. Please note that it can take a few hours for tracking information to be updated to the website once the parcel leaves our store.
If you have any questions in regards to an order, please call us on 02 8834 0334
To avoid a trip to the Post Office (Authority to Leave)
Please ensure your shipping address is where you will be during business hours. Our default policy is that we require signatures for all parcels delivered by Australia Post. This is the safest way to ensure you receive the goods you have paid for. If you are NOT at home when the delivery driver attempts to deliver your parcel, a card will be left for collection at your local Post Office, where a signature will be required and you may also be required to show identification.
It is possible to over-ride these requirements and provide an authority to leave the parcel even though nobody is home. Just tick the Authority to leave checkbox during checkout, to leave the parcel in a particular spot. Add your instructions of where to leave the parcel and these instructions are printed out on the postage label. These instructions allow the delivery driver to leave the package as requested.
WARNING: Unattended deliveries can be STOLEN, to avoid this, we strongly advise against providing an Authority to leave instructions. Please note that we will not take any responsibility for goods left in this way. We will NOT provide any replacements or Refunds for any losses incurred as this being something that is completely out of our control.
Note: If when you check your tracking, it says that your item/s have been delivered but you have not received it, you can call Australia Post on 13 11 18 and they can provide you with a photograph of where the delivery was left. You can also lodge an enquiry into the missing delivery with Australia Post by going to their website.
Same Day Delivery Service
Same Day Delivery refers to a postage option in which orders will be delivered the same day they are dispatched from our warehouse. Orders placed before 10am will be dispatched the same day. Any order placed after 10am will be dispatched the next business day.
Same Day Delivery is only available within 40km of our store, and is required for the delivery of refrigerated or frozen pet foods.
International (Rest of world)
Unfortunately, we currently only ship to Australia.