Our aim is to process orders as quickly as possible and most order will leave our warehouse within 24hrs. Orders placed on the weekend or Public Holidays will be dispatched the next available business day. In the unfortunate circumstance where an item is sold out, we will advise you promptly of the expected arrival date or you can consider an alternative item. Shipping is calculated once you have entered your suburb, state and postcode. We are currently unable to ship some large and bulky items, we do however offer in store pickup for these items.
You will receive a confirmation email once your order has been received and another one with tracking information once your order has been shipped.
We ship Australia wide from $4.95. Our shipping rates are calculated by weight and some items are available for pickup in store only due to their weight and/or size.
Please note that we deliver using Australia Post and independent couriers which may require signature on delivery. If you are happy to have the courier leave your parcel, please advise of this in the checkout notes otherwise if you aren't home to receive your delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it.
We are also happy to deliver to PO Boxes and Parcel Lockers.
When will my items arrive?
90% of our items arrive the day after leaving our store (if you're in Sydney). Delivery to some Rural and non Metro areas will take longer but our tracking software allows you to see exactly where your parcel is at all times. Please note that it can take a few hours for tracking information to be updated to the website once the parcel leaves our store.
If you have any questions in regards to an order, please call us on 02 8834 0334
To avoid a trip to the Post Office
Please ensure your shipping address is where you will be during business hours. If you make a request in the COMMENTS section for your order to be left at your delivery address without a signature, Kellyville Pets is not liable to replace the order should your order, for whatever reason, be stolen or lost after it has been delivered.
International (Rest of world)
Unfortunately we currently only ship to Australia.